Sales: 587-955-3100
Service: 587-955-3120
Parts: 587-955-3110
Text Us: (587) 603-8413
Address New Window 7675 110 Ave NW, Calgary, Alberta, T3R 1R8

FAQs - Vehicle leasing and financing during COVID-19 crisis

   
At INFINITI Gallery, a proud member of Dilawri Group of Companies, we're committed to our values of serving our customers with integrity and strives to provide the highest level of customer service in what we do.
 
We understand that the latest COVID-19 news may unexpectedly be impacting financial decisions, among many others, and we want to ensure that our owners can feel supported during this time.
 
Read our Frequently Asked Questions (FAQs) below which may address some of the questions you have about financing your vehicles during challenging times like this.
 

1. Is INFINITI Gallery providing payment deferrals to Lease and Finance Customers? 

Yes, depending on each Customer’s situation, we can offer payment arrangements.
 

2. Where can I call or email to request for a payment deferral? 

Customers can call the INFINITI Canada Customer Care Department at 1-800-268-6499 or email: IFScustomer.service@infiniticanada.com to request for a payment deferral.
  

3. How can I access our account online? 

Customers can access their account through INFINITI Canada. View the tutorial video  to manage their account 24/7. You may also reach out at IFScustomer.service@infiniticanada.com should you need help in linking your INFINITI financial account.
 

4. Can I request for a payment deferral through INFINITI Gallery? 

The fastest way is to email your request to IFScustomer.service@infiniticanada.com
 

5. Will I be charged a deferral payment fee? 

There is no deferral fee, however, interest continues to accrue on Finance contracts.
 

6. Will a payment deferral affect my credit rating? 

No, rest assured your credit rating will not be affected.
 

7. Is there an email address I can use to contact the Customer Care Department? 

Yes, the email address is IFScustomer.service@infiniticanada.com
 

8. Will this information be available on INFINITI.ca? 

This information is also available under INFINITI Privilege Program at INFINITI.ca/coronavirus-covid-19
    

9. How can I reach the Customer Care Department if the lines are busy? 

INFINITI Finance is seeing much higher-than-normal call volumes. As a result, you may experience technical issues when calling 1-800-268-6499.
  
We are here to help INFINITI Financial services customers during these uncertain times. As we are experiencing very high call volumes currently and may take a little longer for us to answer your calls, if you have been impacted by the COVID-19 virus and would like to inquire about possible loan payment arrangements, you can email us at IFScustomer.service@infiniticanada.com
   
Please include your full name, vehicle identification number (VIN) and preferred contact method and we will reach out to you.
 
We apologize for any inconvenience caused.If you are not able to get through the first time, please try the number again. INFINITI Canada is available to assist you Monday–Friday, 8:00 am–8:00 pm ET.

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